Email, Text Message, And Website Buttons Have Disappeared


If email, text message, and website buttons disappear or stop working, this indicates a loss of internet connection. As soon as a connection has been established again, the buttons will re-appear - no reboot is necessary. Follow the steps below to diagnose and help resolve the issue:



Step 1

To ensure kiosk is online, tap and hold on the store's logo, which is located on the top left corner of the kiosk screen, for 10+ seconds:




Step 2

When the Logo Menu appears, determine the status of your internet connection:




Step 3

If the device is offline, ensure WiFi signal in store is working, or if using a wired connection, ensure the cable is plugged in. If a WiFi signal needs to be configured, visit the help article: I Changed ISP's or Updated the WiFi Password, and Now the Kiosk Can't Connect to the Internet.



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