Blue Screen When Pairing Code is Displayed

Overview

In rare cases the Chromebox displays the six-digit pairing code on a blue background on the screen and asks the user to go to my.wondersign.com to activate. These Chromeboxes were enrolled into an account other than Catalog Kiosk (i.e. digital posterboard, ambient TV, etc):

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If this happens, please contact the Wondersign support team via email at support@wondersign.com, or via phone at 855-408-9966 (Opt 2) Monday through Friday from 9am to 6pm. 

 

The correct pairing code screen for Wondersign's Catalog Kiosk is brownish grey and provides a prompt to go to ashley.catalogkiosk.com to activate the device. (See below)

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