The Touchscreen Displays a Google Profile Error, Indicating Corrupted Data

Description

In the event of a Google profile error, the Chromebox will need to be wiped, then re-enrolled. To do so, follow the instructions below:

 

Wipe & Re-Enroll the Chromebox

Parts Required

To resolve this issue, the Chromebox needs to wiped (factory reset) & reenrolled. Before starting, gather the following parts:

1. USB Keyboard

2. Paperclip

 

Step 1

Turn off the Chromebox by holding the power button down for 5 seconds. When complete the power light will be off.

 

 

Step 2

Connect a USB Keyboard to the front of the Chromebox, and put a paperclip into the recovery button hole:

 

 

Step 3

Press down the recovery button with the paperclip while turning on the Chromebox

Please Note: the image above is for an Asus brand Chromebox. The power button may look slightly different with a different model, but will be located on front or top of the Chromebox

 

 

Step 4

As the screen boots up, a yellow exclamation point will appear. Press Ctrl + D on the keyboard

done4.png

 

 

Step 5

When the below screen appears, press the recovery button with the paperclip again:

done5.png
 

 

Step 6

When the below screen appears, press the spacebar on the keyboard, then press Enter to confirm

done6.png
 
 
 
 
Step 7

Once Enter is pressed, the below screen will appear, and the Chromebox will reboot

new_1.png

 

 

Step 8

Once powered on, the Chromebox will display the first setup screen. Press the Tab key on the keyboard to navigate to the "Select a Network" section. After configuring your WiFi connection, tap on "Continue":

done.png

Please Note: If you are using a wired LAN connection, there is no need to choose a WIFi network; the Chromebox will connect automatically

 

 

Step 9

Please read the Google OS Terms carefully, and then hit “Accept and Continue”

done1.png

 

 

Step 10

On the login screen appears (see below), press Ctrl + Alt + E on the keyboard to switch to the “Enterprise Enrollment” screen

done2.png

 

 

Step 11

Once on the Enterprise Enrollment Screen, enter the login credentials for Ashley Catalog Kiosk

done3.png

Login Credentials

User Name: bby-ashley@wondersign.com

Password: wondersign

 

 

Step 12

After successful enrollment, the below screen will appear. Press Enter to proceed

wipe_5.png

 

 

Step 13

The Chromebox will automatically install and launch the Catalog Kiosk application

new_2.png

 

 

Step 14

The Kiosk’s “Attractor Screen” will now be displayed, and the Kiosk should be fully operational.

clean_logo.png

 

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