The Kiosk Fails to Open the Catalog Kiosk App and Jumps Back to the Sign-in Screen Asking for an Email Address

Description

To determine the appropriate solution path, tap on the system tray in the bottom right hand corner of the screen (where the time is displayed). When you access the system tray, the top of the menu should read: “This device is managed bywondersign.com”

new_21.png

Once you locate this screen, click on the appropriate link:

 

My device DOES say "This device is managed by wondersign.com" 

Step 1

Sign into the Chromebox using the following credentials:

User Name: bby-ashley@wondersign.com

Password: wondersign

 

 

Step 2

Once logged in, tap on the time in the bottom right to have the system tray appear. Once it appears, click on the “Settings” menu:

done7.png

 

 

Step 3

At the top of the settings menu, click the blue link that says “About Chrome OS”

 done8.png

 

 

Step 4

On the following screen, click the link for “Check for and apply updates”

 done9.png 

 

 
Step 5

When completed, a confirmation will appear above the “Check for and apply updates” that states “Your Chromebox is up to date.”

done10.png
 
 
 
Step 6

Restart the kiosk, and the Catalog Kiosk application should load and launch automatically.

 

My device DOES NOT say "This device is managed by wondersign.com" 

Parts Required

To resolve this issue, the Chromebox needs to wiped (factory reset) & reenrolled. Before starting, gather the following parts:

1. USB Keyboard

2. Paperclip

 

Step 1

Turn off the Chromebox by holding the power button down for 5 seconds. When complete the power light will be off.

 

 

Step 2

Connect a USB Keyboard to the front of the Chromebox, and put a paperclip into the recovery button hole:

 

 

Step 3

Press down the recovery button with the paperclip while turning on the Chromebox

Please Note: the image above is for an Asus brand Chromebox. The power button may look slightly different with a different model, but will be located on front or top of the Chromebox

 

 

Step 4

As the screen boots up, a yellow exclamation point will appear. Press Ctrl + D on the keyboard

done4.png

 

 

Step 5

When the below screen appears, press the recovery button with the paperclip again:

done5.png
 

 

Step 6

When the below screen appears, press the spacebar on the keyboard, then press Enter to confirm

done6.png
 
 
 
 
Step 7

Once Enter is pressed, the below screen will appear, and the Chromebox will reboot

new_1.png

 

 

Step 8

Once powered on, the Chromebox will display the first setup screen. Press the Tab key on the keyboard to navigate to the "Select a Network" section. After configuring your WiFi connection, tap on "Continue":

done.png

Please Note: If you are using a wired LAN connection, there is no need to choose a WIFi network; the Chromebox will connect automatically

 

 

Step 9

Please read the Google OS Terms carefully, and then hit “Accept and Continue”

done1.png

 

 

Step 10

On the login screen appears (see below), press Ctrl + Alt + E on the keyboard to switch to the “Enterprise Enrollment” screen

done2.png

 

 

Step 11

Once on the Enterprise Enrollment Screen, enter the login credentials for Ashley Catalog Kiosk

done3.png

Login Credentials

User Name: bby-ashley@wondersign.com

Password: wondersign

 

 

Step 12

After successful enrollment, the below screen will appear. Press Enter to proceed

wipe_5.png

 

 

Step 13

The Chromebox will automatically install and launch the Catalog Kiosk application

new_2.png

 

 

Step 14

The Kiosk’s “Attractor Screen” will now be displayed, and the Kiosk should be fully operational.

clean_logo.png

 

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