The real time warehouse availability feature enables the kiosk to advise customers if an item is in stock at the warehouse. Occasionally, users will report that when using the feature, an error appears that states "There was a problem checking availability":
If this issue happens, the troubleshooting steps below will provide insight on how to resolve:
- Applying For Warehouse Availability
- Device is Not Online
- Ashley Direct Password Has Changed
- Warehouse Availability Service is Down
Users who want access to warehouse availability must fill out an online application and pay a one-time fee of $149. The application can be found by following this link: Warehouse Availability Application
Please Note: Applications take roughly 7-10 days to process.
To ensure kiosk is online, tap and hold on the store's logo, which is located on the top left corner of the kiosk screen, for 10+ seconds:
When the Logo Menu appears, determine the status of your internet connection:
If the device is offline, ensure WiFi signal in store is working, or if using a wired connection, ensure the cable is plugged in. If a WiFi signal needs to be configured, visit the help article: I Changed ISP's or Updated the WiFi Password, and Now the Kiosk Can't Connect to the Internet.
If the Ashley Direct password has changed, access to the Warehouse Availability Feature will be lost. To get this issue resolved, contact the Wondersign support team via email at firstname.lastname@example.org, or via phone at 855-408-9966 (Opt 2) Monday through Friday from 9am to 6pm
Check the status of the Catalog Kiosk by visiting http://status.catalogkiosk.com/:
If http://status.catalogkiosk.com/ shows the service is down, the Wondersign support team is already working towards resolution, and the system should be back up shortly.