Real Time Warehouse Availability Issues

Description

The real time warehouse availability feature enables the kiosk to advise customers if an item is in stock at the warehouse. Occasionally, users will report that when using the feature, an error appears that states "There was a problem checking availability":

new_14.png

If this issue happens, the troubleshooting steps below will provide insight on how to resolve:

Quick Links

 

 

Applying For and Enabling Warehouse Availability

Users who want access to warehouse availability must fill out an online application and pay a one-time fee of $149. The application can be found by following this link: Warehouse Availability Application

Please Note: Applications take roughly 7-10 days to process.

 

 

Device is Not Online

Step 1

To ensure kiosk is online, tap and hold on the store's logo, which is located on the top left corner of the kiosk screen, for 10+ seconds:

cover.png

 

 

Step 2

When the Logo Menu appears, determine the status of your internet connection:

online1.png

 

 

Step 3

If the device is offline, ensure WiFi signal in store is working, or if using a wired connection, ensure the cable is plugged in. If a WiFi signal needs to be configured, visit the help article: I Changed ISP's or Updated the WiFi Password, and Now the Kiosk Can't Connect to the Internet.

 

 

 

Ashley Direct Password Has Changed

If the Ashley Direct password has changed, access to the Warehouse Availability Feature will be lost. To get this issue resolved, contact the Wondersign support team via email at support@wondersign.com, or via phone at 855-408-9966 (Opt 2) Monday through Friday from 9am to 6pm

 

 

 

Warehouse Availability Service is Down

Step 1

Check the status of the Catalog Kiosk by visiting http://status.catalogkiosk.com/:

online2.png

 

 

Step 2

If http://status.catalogkiosk.com/ shows the service is down, the Wondersign support team is already working towards resolution, and the system should be back up shortly.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.