If the device is online but it stays dark, one of the following may have happened:
- The device has no content scheduled at the current time.
- The screen attached to your device has changed inputs.
- The HDMI cable got disconnected or is loose.
- The screen was turned off or lost power and the media player is still connected.
- There was an issue with the media player app or device which requires a manual restart.
Please contact email@example.com if the problem persists.